PCR360 Customer Center Training
This course is designed to introduce users to the PCR360 Customer Center by providing hands-on experience with the system through instructor-led activities. 

Agenda:
  • Navigation of the PCR360 Customer Center
  • Ordering New Services and Equipment
  • Changing and Removing Services
  • Tracking Your Order
  • Viewing Your Bills and Call Detail Records
  • Viewing Reports
  • Using the Knowledgebase
Workshop Pre-Requisites
Current users of the PCR360 Customer Center (telecom management system) who request campus phone services for their department(s).
Online Resources