ITIL Service Strategy, March 22-24, 2017 (Presented by Global Knowledge)
NOTE:  This workshop is scheduled from 8:15am-5:00pm, March 22 - 24, 2017.  Participants must only register for Day 1 but will be expected to attend all 3 consecutive days.

Course Overview
In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you'll learn the core disciplines of ITIL best practices.

This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.

The main process focus areas of this course include
  •     Strategy management for IT services
  •     Service portfolio management
  •     Financial management for IT services
  •     Demand management
  •     Business relationship management
What You'll Learn
  •     Key service management concepts
  •     Service strategy principles related to the design of effective service and service management strategies
  •     Service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
  •     Importance of governance and related frameworks for creating and managing effective service strategies
  •     Relevant organizational and departmental design methods and techniques
  •     Service strategy technologies and service automation to support the service lifecycle
  •     Implementation strategies that follow and support a service lifecycle approach
Who Needs To Attend
  •     CIOs, CTOs, managers, supervisory staff, and team leaders
  •     Service designers, IT architects, planners, consultants, and security managers
  •     Any other IT operations, technical, or IT management personnel requiring more information about ITIL best practices related to service strategy
  •     Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
FEES:
Training is provided by Global Knowledge at a fixed cost per session. Costs will be split by attendees. We need a minimum of 12 people per class to proceed with the session (max of 16). The cost per attendee will fluctuate based on number of registrations: The cost for 12 attendees is $1241 person and will go down with each person over 12 that registers. For instance, if all 16 attendees register, it goes down to $931 per person.

CANCELLATION POLICY:
Since the cost per attendee will adjust accordingly based on the number attending per session, we strongly encourage participants to avoid cancellations. If a cancellation is unavoidable, please find a substitute. Contact Denise Luken at dmluken@ncsu.edu asap if you need to cancel.

REQUIRED REGISTRATION INFORMATION:
In addition to registering via Classmate, participants will need to submit additional information before your registration process is complete. Once you have signed up on Classmate, please submit your billing information which can be found on this form: https://docs.google.com/a/ncsu.edu/forms/d/e/1FAIpQLSdyrJJ9FiOMUzY2d68-BB4SDxsKUdLsJIv2qIZx1PFWJVxq4g/viewform
Workshop Pre-Requisites
Please note: The ITIL Foundation certification (v3 or newer) is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
Online Resources